Personal training is a business, treat it that way!Written by Ross O’Donnell
Many new trainers ask what to do with those trouble clients who don't always respect your time. Dealing with inconsiderate clients is a problem for all trainers until you set the guidelines and stick to them. You, the trainer, are running a business not a drop in centre, so your time counts.
Clients will often want to cancel within hours of their scheduled session and expect you to just say "OK sure" because they know you want to keep their business. I say treat them the same way any other professional business handles their requests. Cancellations cost you money so payment must be received prior to the commencement of the term and cancelled sessions result in forfeit of the session and payment.