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FAQ

Who can become a member?

Anyone with an interest in fitness can become a member.

What is included in a canfitpro membership?

Visit our benefits page to see a list of membership benefits.

What types of memberships are offered by canfitpro?

There are three types of membership:

  • Professional membership (includes Student membership)
  • Business Rewards Membership (BRM)
  • Consumer Fitness membership

What are the differences between the types of memberships?

The Professional/Student membership is most suitable for individuals interested in becoming fitness professionals and taking canfitpro courses and exams, as well as fitness enthusiasts who would like to be a part of a professional fitness organization. To be eligible for a Student membership, you must show proof of student status at a high school or post-secondary institution for the current academic year. The Student membership includes all the benefits of the Professional membership except that an electronic copy of canfitpro Magazine is sent in place of a hard copy. The Business Membership is most beneficial to club owners and operators, as it is a membership which benefits the entire club (job postings, incentives, and discounts for staff on certifications, conferences, etc.) The Consumer Fitness membership is most suitable for fitness enthusiasts who have an interest in learning about the latest fitness, health, and wellness topics to keep their workouts and lifestyle as optimal as possible.

How much is the canfitpro Business Rewards Membership?

Business Rewards membership rates are based on the number of locations per club. To find out your individual rate, please e-mail us at brm@canfitpro.com. Membership is valid for one (1) year and renewals are based on the number of locations per club. To see a list of Business Rewards membership benefits, click HERE.

How much is the canfitpro Consumer Fitness Membership?

The Consumer Fitness membership is FREE. Members receive monthly e-newsletters and ongoing invitations to canfitpro events in their communities. To become a Consumer Fitness member and begin receiving the monthly e-newsletter, click here.

How does my membership affect my certification?

To become canfitpro certified or retain your certification, you need to invest in/renew your Professional membership with canfitpro on an annual basis. Without a current membership, your certification is not valid.

If I pay my membership renewal late, does my expiry date change to the date that I paid?

If you are a certified member, your expiry date will not change. You will need to back pay your membership fees in order to validate your certification. If you are a non-certified member, your expiry date will change to the end of the current month of payment plus one (1) year.

I just became a canfitpro Personal Trainer/Fitness Instructor and I am looking for a company to receive insurance from. Do you have a company you could suggest?

Arthur J. Gallagher Insurance & Risk Management is the exclusive provider for PROTECT YOURSELF, the insurance program offering canfitpro members business insurance, as well as, personal home & auto insurance at the most competitive rates available.

Business Insurance: Fitness Facility Package Policy designed to provide Business Rewards Members (BRM) coverage for building, equipment, contents, and more.

Apply online (please provide your canfitpro membership ID# when applying).

Personal home & auto insurance rates and unique program features are not available outside of a group program.

To get a home & auto insurance quote click here.

Email: IB.canfitpro.protect@ajg.com

Phone: 1-877-7FITPRO (1-877-734-8776)

I forgot to change my address and I have not been receiving the canfitpro Magazine. Can I receive them now?

If your address is correct in the database at the time of mailing and you are not receiving the canfitpro Magazine, we will send you a hard copy, while supplies last, and direct you to the electronic issues online in your Member Portal.

How do I post a job on your website?

canfitpro offers job postings to our Professional members at a rate of $299 plus tax (GST or HST). Business Rewards Members (BRM) receive job postings as part of their membership benefits. To review guidelines before submitting your posting, click HERE.

I need my membership number to register for a course/exam/conference. Where can I find it?

Your membership number can be found by logging into your Member Profile. If you have trouble logging in, simply call the office at 416-493-3515 or 1-800-667-5622 and we will be happy to provide you with your membership number.

What is included in the online newsletters?

The online newsletters provide up-to-date information about the fitness industry, practical tips, new workouts, and canfitpro announcements, including current promotional offers.

How do I become a member or renew my membership?

There are several ways to become a member:

Online: Click on the following links to register.

By phone: Call us at 416-493-3515 or 1-800-667-5622 in order to have your payment processed over the phone with a Visa or MasterCard.

In person: Visit our office to make a payment in person by Visa, MasterCard, money order, cheque, debit card, or cash. Click HERE to view our address.

Can I send a post-dated cheque if my membership has not expired?

No, post-dated cheques are not accepted.

What do I need to be aware of when sending a cheque?

If you are sending in a cheque, please attach your cheque to the registration form you are sending. Please remember to calculate the applicable taxes (GST or HST) and include it in your payment, and make cheques payable to canfitpro. Please note, we do not accept post-dated cheques.

What do I do when I get a call saying my cheque is NSF (non-sufficient-funds)?

Please call the canfitpro office at 416-493-3515 or 1-800-667-5622 to pay by Visa or Mastercard, or you can send a certified cheque or money order. Please do not send another personal cheque. You must include a $25 administration fee plus tax (GST or HST) to the total of your balance.

If I am paying using my credit card, how long does it take to charge it on my bank balance?

If you are paying over the phone, your credit card will be charged immediately. If you are sending the credit card information through the mail with your application form, it takes up to two (2) business weeks until your payment will be processed.

How can I check my payment status?

Call us at 416-493-3515 or 1-800-667-5622, or e-mail us at info@canfitpro.com.

Can I pay for my membership for the next two years?

Yes, please indicate this when sending in your payment. Please note, certified members must also send us proof of 4.0 CECs per discipline and an updated CPR each year, even if your membership is pre-paid for two (2) years.

What if I overpaid for what I should be paying?

You can request a cheque refund through email/phone, which may take up to three (3) weeks to receive. You can request a credit card refund through e-mail/phone, which only takes about one (1) week to be processed.

How can I change my personal information?

When contacting canfitpro to change your personal information, please include your old and new information. Please notify us of these changes by:

Online: Please click here to use our Member Portal login to change your personal information.

E-mail: info@canfitpro.com

Phone: Call 416-493-3515 or 1-800-667-5622

Fax: 416-493-1756

Mail: Please visit our contact page in order to find our address.

Does the organization offer a toll-free phone number for questions and assistance?

Why should you pay a long distance charge? Call us anytime on our toll-free number at 1-800-667-5622 and we can help!

What should I do if I have further questions or feedback?

You can always email us at info@canfitpro.com or call our office at 416-493-3515 or 1-800-667-5622.

Can I cancel my membership?

Your membership can be cancelled by giving us at least 30 days notice at info@canfitpro.com. This allows you to prove the date on which you gave notice, one month in advance of the scheduled cancellation. Each Member is responsible for cancellation of his or her own membership.

Looking for Certification FAQs? Visit the Certification FAQ page

Looking for Events FAQs? Visit the Events FAQ page

Looking for Advertising FAQs? Visit the Advertise FAQ page

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